Log-in Issues
Posted: Fri Apr 23, 2021 7:18 pm
Is there a section in the Skipper's Manual on how to solve Log-In Issues? I had a few new crew get locked out when trying to set up login passwords and it also just locked me out. (I set up me as a "fake crew member" so I could test and see what the the crew see instead of what I see as skipper). It didn't accept my password or user name (I know they were correct entries). Then I got lockout as both skipper and as a "fake crew member"
1) If a crew member locks themselves out, can I unlock it for them (sending them a link for a password change?), or does the admin have to unlock them?
2) If I do get locked out, do I need to contact you or just wait for 30 min and it will let me back in?
3) Trying to troubleshoot what I did wrong. It said I was locked out, but then when I sent a request to unlock, it said I wasn't locked? but I still can't log back in without getting an error. I'm now in an error loop.
This is the sequence I get:
Get Message of my IP address has been blocked for security
Then window to insert email address to get message on how to unblock
I never get an email on how to unlock, but a notice of "No locked entry found" but I still can't login
Thanks for help.
1) If a crew member locks themselves out, can I unlock it for them (sending them a link for a password change?), or does the admin have to unlock them?
2) If I do get locked out, do I need to contact you or just wait for 30 min and it will let me back in?
3) Trying to troubleshoot what I did wrong. It said I was locked out, but then when I sent a request to unlock, it said I wasn't locked? but I still can't log back in without getting an error. I'm now in an error loop.
This is the sequence I get:
Get Message of my IP address has been blocked for security
- Blocked Error.png (40.83 KiB) Viewed 20337 times
- Email Link.png (97.63 KiB) Viewed 20337 times
- No Locked Entry.png (44.92 KiB) Viewed 20337 times
Thanks for help.