When the site is renewed online, the subdomain must be entered in a text box. If the subdomain is mistyped, it will prevent automatic reactivation and will require manual intervention to update the subscription.
The proper entry in the text box is as follows:
1. Your website is fastboat.crew-mgr.com - (fastboat is the subdomain name)
2. Only fastboat gets typed in the text box, NOT fastboat.crew-mgr.com