How long does subscription reactivation take?

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How long does subscription reactivation take?

Post by admin » Thu Jan 10, 2019 1:57 pm

Expired subscriptions may be renewed online at this link. Subscription renewals submitted with valid payment will be automatically reactivated within one hour. If the site still displays the Subscription Expired banner after one hour, contact support using the customer service page so the issue may be resolved.

When the site is renewed online, the subdomain must be entered in a text box. If the subdomain is mistyped, it will prevent automatic reactivation and will require manual intervention to update the subscription.

The proper entry in the text box is as follows:

1. Your website is fastboat.crew-mgr.com - (fastboat is the subdomain name)
2. Only fastboat gets typed in the text box, NOT fastboat.crew-mgr.com
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